Store Policy

Return & Refund Policy
Due to the nature of sealed products in the Trading Card Game (TCG) industry, we do not offer returns. However, if an item arrives damaged or not as described, please email us at kayzcardz@gmail.com, and we will work to resolve the issue.

• Cancellations can be requested before shipment but are subject to a 3% cancellation fee. This fee covers the non-refundable payment processing fee from the original transaction.

• For returns or refunds, contact us via email with the subject line: "RETURN OR REFUND."

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Shipping & Pre-Order Policy
For Pre-Order or Back-Order items:

• All items in your cart will ship together with the Pre-Order item. If you'd like non-pre-order items to ship immediately, please place a separate order.

• Pre-Orders and Back-Orders are charged immediately upon purchase.

• Cancellations for pre-order items before shipment are also subject to a 3% cancellation fee.

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Please read these policies carefully before placing an order. For any cancellations, email us at kayzcardz@gmail.com with the subject line: "CANCEL ORDER."